Frequently Asked Questions

If you don’t find an answer to your question in this section, feel free to contact us. We will be happy to answer any enquiry.

WHERE DO YOU SHIP FROM?

We ship from Tamarindo, Costa Rica!

HOW FAST WILL MY ORDER SHIP?

Once we receive your order it will be dispatched within 2-3 business days from our office in Tamarindo, Guanacaste, Costa Rica. You will receive a shipment confirmation email with tracking information after items have been dispatched.

We offer Free Worldwide shipping on orders over $180.

DHL Priority Service

    1. Shipping to Costa Rica: 1-2 business days
    1. Shipping to the United States: 3-5 business days
    1. Shipping to the rest of the world: 5-7 business days

Regular Certificate Mail (International Orders only – Not available on COVID times)

International orders may take 10-20 business days if shipped through the certified mail

CAN I CHANGE MY ORDER?

We can’t make changes to orders that have already been placed and dispatched in the hands of Correos de Costa Rica. If you need to make a change in your order, please email us right away and we will do our best to make the applicable changes prior to being dispatched.

IS THERE CUSTOMS/DUTY FEES ON INTERNATIONAL ORDERS?

Some orders may incur a customs or import duty charge. Morena Beachwear does not have any control over these charges or is unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to paid by the customer on delivery of order.

WHAT HAPPENS IF I RECEIVE A DEFECTIVE ITEM?

Defective items must be reported to customer service (hola@morenabeachwear.com) within 24 hours of delivery to ensure your exchange is properly processed. 

HOW SHOULD I CARE FOR MY NEW BIKINI?

Morena takes special care for the fabrics we choose as they are high performance and quality. However, to keep your new bikini in the best possible shape, we recommend: After a dip in the ocean or pool, hop in the shower and rinse off. Freshwater is the trick to keeping colors vibrant. Swimwear is not made to be thrown in the washing machine; instead, hand wash your bikini with mild soap in cold water. Some colors may bleed so please do not mix light and dark colors while washing. Line dry or dry flat, do not wring, twist, or iron. Always avoid contact with heavily chlorinated pools.